Shift Captain Coordinator Guide

Table of Contents

Onboarding

Scheduling

Maintaining Engagement

Supplies & Resources

Onboarding

If someone expresses interest in taking on additional responsibilities within the campaign as an organizer, you’ll need to help them get situated in their new role.

• Send them the to review at their own pace. Ask them to reach out once they’ve finished looking it through, and you can set up an onboarding call.

• Schedule an onboarding call with the new organizer.

  • Discuss the role and what it entails – primary responsibilities, expectations, what it will look like on a weekly basis, etc.

Scheduling

As the Shift Captain Coordinator, part of your role is to get shifts scheduled, and to ensure that each shift will be hosted by a shift captain.

• Add shifts to the each week, planning out about a month or so.

  • Beyond the regularly scheduled shifts, it's good practice to add additional shifts to focus on (e.g. weekdays, different locations and events) in order to make sure we’re not oversaturating certain events, and to attract volunteers with differing availability.

• Encourage organizers to add their own shifts to the signup sheet, or to share ideas to a .

Maintaining Engagement

While organizers are responsible for helping to keep volunteers engaged with the campaign, part of your role is keeping the organizers engaged in their leadership role and holding them accountable.

• Check in with newer shift captains to see how they are doing in the leadership role, and if there is any support you can provide.

• Check in with shift captains who haven’t hosted any recent shifts (last ~2 weeks or so).

  • See if they’re still comfortable with their level of involvement.

Supplies & Resources

It’s important to ensure that shift captains are equipped with all the resources they need to host their shifts.

• Check in with shift captains who have upcoming shifts, but haven’t reached out for supplies in a while (~2-3 weeks) to ensure they have everything they need.

  • It may be helpful to keep a document to track outreach and who you provide supplies to.

• Review the to make sure you are supplying all necessary materials for a successful shift.